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      Returns & Refunds

      Though we hope you love each and every one of your purchases at RIBIZ, we understand that there will be times when returns and exchanges must be made.

      Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.

      To be eligible for a full refund, please send us a picture of the item to After that, you can either keep the item or you might want to donate it. 

      Please be aware that all returns items must be in unused condition, and must have all original tags and packaging intact. If an item has been damaged, untagged, or used in any way, we won't be able to offer you a refund.

      If you want you are welcome to return or exchange items within 14 days from the delivery date. After 14 days from the delivery date, we can׳t offer you a refund or exchange.


      Inevitably there are some sizing standards used by manufacturers and brands. We are providing sizing charts for each product. Please check before purchasing.

      Shipping policy

      Covid-19 shipping update: We fulfill and ship the orders regularly. Delivery delays may occur as some of the carriers in the world are still having shipping delays. 

      Thank you so much for your patience and in any case, our customer support will be glad to help with any question at

      USA & Canada 1-3 weeks

      UK - 1-3 weeks

      Spain, France & Central EU -1-3 weeks

      Germany, Netherlands & East EU -1-3 weeks

      Israel- 2-3 weeks

      Rest of EU- 1-3 weeks

      Australia & New Zealand 1-3 weeks

      Central/South America 1-3 weeks 

      rest of the world - 1-6 weeks 

      RIBIZ works in direct collaboration with manufacturers that are based in Asia mainly. We ship the products directly from our various partners and that's why there are products with faster shipping while others may take a bit longer :)
      - Order processing time: 2-7 days
      - Please note that once the order is shipped we cannot control it and on rare occasions, during high season, international delivery may take up to 6 weeks.
      - If your order has not arrived within 8 weeks, you will be eligible for a full refund. 
      The products are shipped directly from our chosen manufacturers. That's why you may get the items of your order in separate packages.
      We provide tracking numbers for the packages, sometimes it takes up to 5 days to be displayed, depends on the info we get from the shipping company.

      In any case, you can always contact us:
      Have fun shopping with us!

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